With help from Lonny( who was great with asking us questions about bed styles), my fiance and I ordered a new bed and bedroom furniture set. Great experience overall. Did have some issues with one dresser being bad, the process was a bit of a pain but understandable, Slumberland sent someone out to try to fix, was better but not satisfied, so Slumberland sent us a new replacement with no hassle. Will definitly shop here again.
When we opened my daughter new bed it had marks and chunks of wood missing. The customer service center said there was nothing they could do and they were rude. The manager at the store strung me along giving me false hope, only to never get back to me in the end. I guess if you buy furniture here you have to inspect it w/in 5 days, which we didn't do because we were remodeling our daughters room, so we left it in the box for a month. Big mistake!! Over $500 later, we have a damaged bed and there was nothing that could be done! I guess it is a good thing that part is partially covered up by the wall. Very poor customer service!
I bought a very expensive sectional ($3500.00) from Slumberland just over a year ago. First off it took over a month to get the entire thing. Bought it Dec. 4th and didn't have it delivered until the week after new years. We were only able to receive part of the sectional due to the main piece being damaged. We were told that they could fix it once the owner had gotten back from his vacation otherwise it would be at least a month before we could get a new piece. We agreed to give them a chance to repair the piece since the damage looked minor (a broken board). We did ask to get the delivery charge waived since I was now going to have to take another day off of work to actually get my stuff. They refused to do anything to compensate my time that apparently is less valuable then theirs. When it was finally delivered we thought it was fixed. Found out that when it was delivered they didn't even plug in everything underneath. No big deal since I could do that once I figured out what it was. About month down the road my recliner wouldn't actually recline. I had to actually go through the warranty company for the piece since Slumberland wouldn't do anything to fix it even though it was their company that damaged it in the first place. It took 2 visits and an entire new undercarriage to fix it. Now flash forward a year and we move the couch to clean under it to discover that a leg was broken off the thing. Upon further inspection of the leg I noticed that there was about 15 staples holding the leg on (the other legs had about 4). The cushions in the piece that had work done are all messed up and never stay in the place that they should be. I have never had so much regret in buying a piece of furniture from a place in my life and will never buy a thing from that place again. The only reason one star is because you have to give something.
I PURCHASED A ELECTRIC LOVESEAT FOR $1,000.00 FROM SLUMBERLAND FURNITURE IN WATERTOWN, WISCONSIN THAT CAME TO MY HOME WITH THE PADDING(STUFFINGS) MISSING IN THE COUSHINS. THEY WILL NOT REPLACE IT OR REFUND THE $1,000.00. A DISABLED VETERAN
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Slumberland Furniture is a US Furniture Store based in Janesville, Wisconsin. Slumberland Furniture is located at 3023 Milton Ave, Janesville, WI 53545, USA.
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